Uptick
An ecommerce technology project from our team’s combined portfolio.
Its ecommerce platform connects relevant offers after checkout with integrations and revenue reporting.
Explore Uptick →MORE POSSIBILITIES FOR A BRIGHTER TOMORROW
Seamless Client Experiences.
Your people supported.
Your operations connected.
Human support. Practical automation.
- Happier Clients
- More Time for Your Team
- Smoother Operations
- Business Growth
Client-first operationsConnected workflowsPractical AIClear handoffsContinuous improvement
THE ZUPORTA WORKFLOW
Understand. Plan. Put it into action.
One clear sequence, with a convenient way to get support at the start.
Zuporta helps service businesses keep inquiries, appointments and follow-ups moving, with an accountable team and practical automation.
Understand your needs
Tell us what happens today and what you want to improve. This is your Diagnostic: a review of your business needs. Choose online questions or a conversation with our team.
Agree on your plan
Review your Action Plan: the recommended work, priorities, responsibilities and costs. Decide together what to do first.
Build and support
Approve the work, team availability and terms. We then put your plan into action with people, automation or both, and check the results together.
30+
Combined years of founder practice
Across care, people and business systems
10
Country locations
Across our team’s service and project experience
14
Industries
From local services to global operations
44
Technologies, tools & integrations
Connecting people, workflows and business systems
Years combine Sheila’s and Angelo’s professional practice. Country totals reflect team service and project experience; availability is confirmed for your engagement.
Our combined portfolio — 8 items
Website projects from our team’s combined portfolio.
- Electrifying the USClean energyExplore project : Electrifying the US
- D’Agostino/Davis Law GroupLegal servicesExplore project : D’Agostino/Davis Law Group
- Brilliance BeautyBeauty & personal careExplore project : Brilliance Beauty
- Brunswick Isles HVACHome services / HVACExplore project : Brunswick Isles HVAC
- Johnathon Brown ElectricElectrical servicesExplore project : Johnathon Brown Electric
- Law Offices of Geoffry M. DunnLegal servicesExplore project : Law Offices of Geoffry M. Dunn
- Bright Hope Adult Family HomeSenior careExplore project : Bright Hope Adult Family Home
- Hebrews and She BakesHospitality / café & bakeryExplore project : Hebrews and She Bakes
CLIENT FEEDBACKClear communication.
Clear communication.
Work that keeps working.
Client feedback from across our team’s combined portfolio.
Client feedback highlights — 6 items
Individual client experiences. Results vary by project.
- Clear explanations and practical documentation helped the team maintain the system.SaaS founder · United Kingdom · Ownership and handoff
- A cleaner CRM, well-organized pipelines and clear communication made day-to-day work easier.Coach · Canada · CRM and communication
- The client reported a 38% increase in bookings after lead-routing automation.Agency owner · United States · Lead response
- The client reported that its voice agent handled 70% of after-hours calls.Clinic director · Australia · Appointment handling
- An internal knowledge assistant helped the team find information faster and save time each day.Operations lead · Singapore · Knowledge access
- A first Make.com workflow grew into an ongoing automation partnership.Marketing director · India · Ongoing partnership
YOUR CLIENTS’ JOURNEY
From First Inquiry to Lasting Relationships
You focus on your business. We help you deliver from start to finish.
Before Zuporta
- Long wait times
- Missed messages
- Manual tasks
- Overwhelmed team
- Inconsistent service
ILLUSTRATIVE WORKFLOW
Inquiry → Owner → Next step
Receive the request, assign responsibility, and track the agreed follow-up.
Example process, not a client case study.With Zuporta
- Fast and easy booking
- Quick and friendly support
- Automated follow-ups
- A well-supported team
- Consistent, high-quality client experience
INQUIRY
Make the first conversation count.
Help clients find the right information and reach someone who can help. Connect inquiries with a clear next step instead of another missed message.
OUR SOLUTIONS
Everything You Need, Working Together
A complete support system to help your business run smoothly and grow.
People support, AI and automation, business operations, and client experience — with clear scope and ongoing support.
EXPECTED IMPROVEMENTS
Stronger Businesses. Happier Clients.
These are goals, not measured client results. Agree on a baseline and review response times, backlog, completion and accuracy for your workflow.
Happier Clients
Faster, friendlier, and more consistent service.
More Time for Your Team
Less manual work means more time to focus on what matters.
Smoother Operations
Fewer delays and fewer issues.
Steady Business Growth
Track progress against the outcomes agreed for your workflow.
Explore our combined portfolio — 8 items
Website features and connected workflows from our team’s portfolio.
- Electrifying the USEV information, calculator, dashboard and AI advisorExplore project : Electrifying the US
- D’Agostino/Davis Law GroupLaw-firm service pages and consultation routingExplore project : D’Agostino/Davis Law Group
- Brilliance BeautySalon website, stylist matching and Phorest bookingExplore project : Brilliance Beauty
- Brunswick Isles HVACLocal service pages and quote captureExplore project : Brunswick Isles HVAC
- Johnathon Brown ElectricElectrical service and estimate pathwaysExplore project : Johnathon Brown Electric
- Law Offices of Geoffry M. DunnService discovery, client login and bill-pay entry pointsExplore project : Law Offices of Geoffry M. Dunn
- Bright Hope Adult Family HomeCare information and visit inquiry pathwaysExplore project : Bright Hope Adult Family Home
- Hebrews and She BakesMenus, event updates and newsletter captureExplore project : Hebrews and She Bakes
HOW WE WORK
Centralized governance and compliance. Decentralized performance and improvement.
We set shared standards for quality, security, privacy and responsible AI. Accountable teams make day-to-day decisions, deliver against clear milestones and improve their work using evidence and client feedback.
Explore our approachService & country locations — 10 items
Countries connected through our team’s service and project experience. We confirm availability for your engagement.
PhilippinesProfessional, project or client-feedback context
Sri LankaProfessional, project or client-feedback context
United StatesProfessional, project or client-feedback context
CanadaProfessional, project or client-feedback context
IndiaProfessional, project or client-feedback context
ChinaProfessional, project or client-feedback context
SingaporeProfessional, project or client-feedback context
South AfricaProfessional, project or client-feedback context
AustraliaProfessional, project or client-feedback context
United KingdomProfessional, project or client-feedback context
Industries we understand — 14 items
A range of operating environments, connected by the need for clearer communication and reliable delivery.
- Clean energyIndustry experience
- Legal servicesIndustry experience
- Beauty & personal careIndustry experience
- Home services / HVACIndustry experience
- Electrical servicesIndustry experience
- Senior careIndustry experience
- Hospitality / café & bakeryIndustry experience
- Banking / financial servicesIndustry experience
- TelecommunicationsIndustry experience
- Retail & e-commerceIndustry experience
- Property operationsIndustry experience
- Education & workforce developmentIndustry experience
- Nonprofits & communityIndustry experience
- Creative media & musicIndustry experience
Credentials, learning & recognition — 19 items
Professional credentials, platform learning, employer awards and community recognition—each labeled for what it represents.
- CBNA Retail Batch 67 — three-stage trainingEmployer training · Convergys LDPS · August–November 2016
- Top 1 CSA — Message Us AHT PerformancePerformance award · Amazon Operation Services Philippines · 2020-10-10
- Glimmer RAP Star — highest RAP score, NACS Message Us, Week 42Performance award · Amazon · 2019-11-20
- Comcast Grad School CourseEmployer training · The Results Companies · 2018-11-17
- Most Improved AgentPerformance award · The Results Companies · 2018-11-17
- Plaque of AppreciationCommunity recognition · Mactan-Cebu U.P.E. Eagles Club / Fraternal Order of Eagles · 2024-04-27
- Career Service Professional EligibilityGovernment eligibility · Civil Service Commission, Philippines · 2014-12-09
- Citi New Hire Collections TrainingEmployer training · Genpact · 2015-11-06
n8n Advanced Course — Level 2Platform course · n8n Academy · 2025
Make Intermediate CertificationPlatform credential · Make Academy · 2025
HighLevel Certified AdminPlatform credential · HighLevel · 2026
Zapier Certified ExpertPlatform credential · Zapier · 2024
Building & Evaluating Advanced RAGCourse completion · DeepLearning.AI · 2025
Generative AI FundamentalsPlatform skill badge · Google Cloud · 2025- Certified Paralegal (CP)Training credential · Certified Paralegals and Legal Researchers Training Center Inc. · 2025-09
- Graphic Design EssentialsCourse completion · Canva · 2024-09
C Programming CertificationCourse completion · CodeChum · 2024-05- Registered NurseProfessional credential · Issuer not exposed in nominated sources ·
- Sponsor appreciation — fifth anniversary celebrationOrganization appreciation · Pick-Up Truck Club · 2023-08-27
Tools & integrations we work with — 44 items
The platforms, development tools and integrations behind connected workflows. The right combination is scoped to your needs.
- n8nAutomation & CRM
- MakeAutomation & CRM
- ZapierAutomation & CRM
- GoHighLevelAutomation & CRM
- OpenAI / GPTAI & retrieval
ClaudeAI & retrieval
GeminiAI & retrieval- RAG / embeddingsAI & retrieval
- Hermes AIAI & retrieval
OpenClawAI & retrieval- TwilioVoice & communications
- VapiVoice & communications
- RetellVoice & communications
SupabaseData & payments
AirtableData & payments
StripeData & payments
WordPressWeb & content- Adobe Premiere ProWeb & content
DaVinci ResolveWeb & content- Adobe After EffectsWeb & content
BufferWeb & content
ERPNextOperations & workforce
Frappe HROperations & workforce
Google WorkspaceOperations & workforce
TrelloOperations & workforce- SendPulseOperations & workforce
- OpenSignOperations & workforce
Claude CodeDevelopment & infrastructure
VercelDevelopment & infrastructure
Node.jsDevelopment & infrastructure- AWSDevelopment & infrastructure
Ubuntu / WSLDevelopment & infrastructure
DebianDevelopment & infrastructure- SalesforceSales & research
HubSpotSales & research
Google SheetsSales & research
Google MapsSales & research- LinkedInSales & research
InstagramSales & research
DiscordSales & research
XSales & research- VOIPSales & research
- CanvaCreative & coding
- C programmingCreative & coding
THE ZUPORTA TEAMPeople you can
People you can
put a name to.
Meet the people behind your support: human service, technology, global client relationships and everyday coordination.
Research, outreach & relationshipsJohn Edward D. Lim
Marketing & Business Development
Supports prospect research, client outreach and CRM follow-through, helping connect business needs with the right Zuporta conversation.
View profile
Remote human supportAngelo T. Bation
Remote Human Support Lead
Leads Zuporta’s remote human support, coordinating the people and service delivery that help clients with their everyday work.
View profile
Technology & support systemsLemuel “Lem” Duyag
Chief Technology Officer (CTO)
Leads Zuporta’s support systems, connecting technology and automation with the people who use them.
View profile
CLIENT RELATIONS & GLOBAL OUTREACHSheila Bation
Founder / Managing Partner
Leads Zuporta’s client relations, strategic partnerships, and global outreach initiatives, driving business growth, expanding market opportunities, and connecting organizations with innovative technology and human-centered solutions.
Start a Conversation with Zuporta
Team & client administrationEgelyn Fabros
Administrator
Supports the Zuporta team and its clients with day-to-day administration, coordination and follow-through.
View profileLET’S GROW TOGETHERGrow Your Business
Grow Your Business
with Zuporta
Get the support, technology, and people you need to deliver amazing client experiences every day.
Get to know Zuporta
Accountable Support
Real people who understand your business.
Smart Technology
Tools that make your work easier.
Flexible Solutions
Choose the services that fit your goals and budget.
Scalable Growth
Add support and tools as your business grows.
FAQ
Let’s make your next step easier.
Not sure where to start? Tell us what’s taking time away from your team and clients.
Book a diagnostic conversation — opens Google Calendar in a new tabWhat does Zuporta do?
Zuporta helps businesses handle customer inquiries, bookings, follow-ups and recurring back-office work using human support, practical automation or both.
What problem do you solve?
We help address missed inquiries, slow replies, manual tasks and gaps between teams or tools—so customers get a clearer next step and your team gets more time.
How does it work?
We understand your needs through a Diagnostic, review an Action Plan with you, then execute only after you approve the work, costs and terms.
Is the Diagnostic free?
Yes. The 25-minute Diagnostic is free, with no payment details required. You can review the recommended plan before deciding whether to buy support.
What is the Austin app and website offer?
Austin event attendees can apply for a website and installable mobile web app with $0 upfront cost. The offer is for the first 100 eligible clients, with eligibility and project terms confirmed in writing.
Does $0 upfront mean everything is free?
No. If you dislike the agreed review work, you can decline without paying for that work. Acceptance, launch, hosting and ongoing costs must be agreed separately.
How much does paid support cost?
Standard paid engagements start at $300 per week for an agreed scope and capacity, plus setup. The Austin review offer has separate terms.
Can I speak with a person first?
Yes. Email support@zuporta.com or book a diagnostic conversation. Completing the online questions is optional.